Training and Consultancy

Consultancy

Our bespoke organisational development consultancy starts with learning about your context, and applies our creative expertise to help you overcome challenges within your organisation’s real-world constraints.

Before recommending change, we take time to understand your key issues through methods such as:

• User Research: Speaking with staff, customers, and/or service users
• Policy Review: Reviewing HR policies and processes
• Survey Feedback: Analysing survey feedback from staff and clients
• Access Audits: Assessing accessibility in your physical and virtual spaces
• Desk Research: Reading organisational information, e.g. feedback from disabled visitors, internal complaints data
• Focus Groups: Holding focus groups with staff or stakeholders

We use these insights to create tailored proposals and work alongside you to make them happen. Our consultancy support may include:

• Mentoring and coaching for staff
• Targeted training for individuals, teams, or the whole organisation
• Clear reports with actionable recommendations
• Ongoing guidance as your organisation grows and adapts

What matters most to us is helping you remove unnecessary barriers for disabled people. The changes we make together will ensure your organisation is welcoming, inclusive, and deeply rooted in the communities it works to serve.

Education

We provide a range of bespoke and ready-to-deliver training packages in Equality, Diversity, and Inclusion, with specialist expertise in disability. Whether you need a one-off session or a progressive learning programme, we equip your organisation to move from a focus on compliance to an inclusive culture.

Our individual and stepwise offers combine knowledge, practical strategies, and cultural change work, with topics including:

• Introductory Equality, Diversity, and Inclusion: discrimination, the law, and moving from compliance to excellence
• Disability Awareness: Who disabled people are, how they interact with your organisation, and your obligations to make adjustments
• Disability Equality: Tackling disablist barriers and working for equality
• Disability Justice: Understanding how disability operates and shifting the focus to justice and equity
• Anti-Ableism: Challenging the idea that it is better to be non-disabled, understand how ableism operates and how you can dismantle it

We also offer:

• Returning packages and refreshers
• Bespoke training co-designed from scratch with your organisation
• Joint training and consultancy to combine wider learning and focused organisational change

We want to give you the knowledge and confidence to run an organisation where disabled people can thrive as colleagues, clients, and community members.

Design

We design processes, structures, and resources that embed accessibility and inclusion into both your strategic vision and your daily practice. Whether it’s a new policy, an internal workflow, or the way you communicate, our approach ensures that you can create sustainable, user-centred solutions that make accessibility the norm, not the exception.

This can include:

• Policies: Redesigning your HR policies in a way that better meets the needs of disabled staff
• Processes: Examining workflows and decision-making processes to ensure access is embedded in operations
• Structures: Reviewing and reshaping organisational frameworks so inclusion is built into roles, responsibilities, and reporting lines
• Documentation: Writing or redesigning policies, guidance, and forms to be clear, compliant, and accessible to a diverse audience
• Internal training design: Creating tailored learning materials and delivery plans for future internal training delivery
• Communication systems: Ensuring both internal and external communication channels are accessible and effective for all audiences
• Events: Designing processes for information collection, use of information, and appropriate application to ensure your events meet the needs of the people attending them

We work collaboratively with you to understand your goals and constraints, then design practical, lasting solutions. This helps weave inclusion into every element of your organisation’s work.